Most frequent questions
you can always contact us via mail - firstname.lastname@example.org or via live chat We are happy to answer all of your questions
We ship ONLY WITHIN EU and UK to additionally minimize our ecological footprint.
FREE Shipping for orders over 40€. For orders under 40€ we charge 9,90€
1-6 working days, from the moment your order has been shipped
If you want to return one or more items, it’s not a problem – Please send us an email with your order number, return reason and the items you want to return ( info@snowflakeswear ) . Please keep your shipping receipt, until you received our confirmation about receiving your parcel.
As we are a small company, we simply cannot offer free return. As specified in our Terms and Conditions you will have to pay your own return shipping costs but you can choose the carrier of your preference. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
Purchases can be returned within 14 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. You will receive a reimbursement for the value of the returned item(s) within 14 days after the product has returned to our warehouse. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods. Please be aware that it can take up to 10 working days until the refunded amount is visible in your payment method. If you have paid via Bank deposit, it would be very helpful if you could get in touch with us and provide us your IBAN and BIC for the international bank transfer.
Please consider that we are doing our best to reduce any negative CO2 emissions. For this reson we ship only within EU. If you are not sure about the size or you have any questions other questions, do not hesitate to contact us before buying. We respond promptly.
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At the checkout page, after adding your shipping information and method, you can choose between the different payment methods. We accept cards (such as Visa and Mastercard, American Express), Paypal, Klarna. If none of these payments methods is ok for you can also pay by bank Deposits.
Merino wool has ability to resist odour and wicks away moisture. So there is a need some “cleaning” Just hang your sweater up outside or lay it down flat and let it “breath” for a few hours. In case your snowflakeswear sweater really needs a wash, we recommend washing it by hand with cold water to best maintain its form and feel. Do not rub it, gently soak it in the cold water mixed with wool detergent for a few minutes (5 to 10) and rinse it also gently a couple of times. Then, without wringing or squeezing it press the water out of the knit as much as possible. please don’t squeeze it tight or hang it, as wet Wool is tending to stretch easily. For this reason, it’s always better to let it air dry by laying it out flat. Because we use the most sustainable possible wool currently (recycled merino blend) it’s sensitive to wash and requires gentle treatment.
We love merino wool! It’s an amazing natural material and a must have for any winter adventure. To neutralize any negative impact on the environment, we do not use new raw materials in the first place. We use recycled wool yarns for our snowflakes. By recycling the wool, our Italian supplier manages to reduce the CO2 emissions by 80 %. Moreover, we do not cause any negative CO2 emissions due to shipping of new wool all the way from New Zeeland to Europe. Our Wool used for every snowflakeswear sweater has Responsible wool standard, global recycled standard and oeko tex certifications.
Materials Sourcing-To minimize our CO2 emission, we start at the bottom of the supply chain with the sourcing of materials. We partner with a well-established and known Italian yarn mill with very high quality standards. Recycling for them is not an innovation, it’s a tradition. By recycling the wool instead of using raw material, our partner substantially reduces the use of water and electricity. In fact, the CO2 emissions are reduced by 80 %.
We do not source new merino wool from New Zealand, as we do not want to use raw materials and to add to the immense amount of CO2 emissions due to shipping from the other part of the world. We source regionally in EU and to support EU companies in those difficult times.
Additionally, our wool as well as our Italian supplier have various certificates for sustainability and quality: GLOBAL RECYCLED STANDARD, RESPONSIBLE WOOL STANDARD and OEKO TEX.
Production – We produce our sweaters in a small family owned knitting company in the beautiful Bulgarian maintains. Our Partners in Bulgaria have the highest quality standards and excellent working conditions. With our order, we secure jobs and support the local economy. We have personally proved and visited our partner to make sure that they meet our requirements. Additionally, the good reputation, excellent quality standard and working conditions of our partners are proven by various audits and certificates such as BSCI audits.
Shipping – Each snowflake sweater is a purely European good. For this reason, we distribute it only within EU. Certainly, this has negative impact on our revenues, but we feel good and this is more important to us. To minimize our CO2 emissions, we ship directly from Bulgaria to you and we aim to ship only within Europe incl. UK!
Each Snowflakeswear Sweater is perfect for any winter adventure – ski, snowboard , ice skating or just a busy day in the city or Christmas market visit.
On a colder day on the slopes, you can use your snowflakeswear sweater as a middle Layer. On a sunny ski day Some of our clients even wear their snowflakeswear sweaters only with ski underwear underneath.