Please keep in mind that every shipped product has an impact on the environment. Prior to your purchase please consider carefully your order to minimize the chance of a potential return and essentially to reduce the negative CO2 emissions resulted from unnecessarily shipping.
If you need assistance to decide on the size or have any other questions please do not hesitate to contact us via our live chat on the right bottom of every page.
Returns
Under the directive on consumer rights, consumers have 14 calendar days to exercise their right to withdraw from the contract if you are not satisfied with the product. If 14 calendar days have gone by since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us via email in case of return and provide us with your proof of purchase per email info@snowflakeswear.com . Afterwords you can send us your return
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@snowflakeswear.com.
Sale items
Only regular priced items may be refunded, sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: 7 Obelsko Shosse Str, Sofia, Bulgaria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.